ChatGPT and Claude for GorgiasStore support, by the book.
Your team still hits send.
Your agents ask about a ticket and get the Shopify order, the return rule that applies and a reply drafted in your store’s voice. It works alongside Gorgias, whether or not you use Gorgias’s own AI Agent, and an agent sends every reply.
Ask it like a colleague. Get an answer you can use.
“Where's this order, and has it shipped?”
You getStatus and tracking from Shopify, with the approved shipping-update reply.
“She wants a different size. Do we allow exchanges after 30 days?”
You getWhat your exchange rule says for this order, and the reply to send.
“The parcel arrived damaged. What do we do?”
You getYour damage steps, who handles it, and a draft asking for photos.
“Is this a repeat customer?”
You getPast orders, past tickets and lifetime value.
“What did we offer the last customers with a lost parcel?”
You getSimilar past tickets and how each was resolved, so you stay consistent.
“Turn this resolved case into a policy we can reuse.”
You getA draft SOP for your lead to approve.
Example requests. Your team asks in its own words.
What it can look up. What it won't do on its own.
It can look up
It won't do on its own
Doesn't Gorgias already work with ChatGPT or Claude?
Many apps now offer their own built-in connection to AI assistants, listed in ChatGPT and Claude as apps or connectors. One person switches it on, signs in, and their assistant can reach that one app.
As of October 2026, Gorgias documents its own connection for AI assistants, on all Gorgias helpdesk plans, and it's listed in Claude's directory, though not as one Anthropic has verified. Gorgias says it can search and read tickets, reply to customers, add internal notes and change a ticket's status, priority, assignee and tags. Gorgias also sells AI Agent, its own assistant that answers customers directly.
Because it can reply to customers, someone has to decide when it may, in what words and under which refund rules.
| Compared | Built-in connection | Set up for your team |
|---|---|---|
| Replies to customers | Can send them | Drafts only. An agent sends |
| Your policies | What's already in Gorgias | Your SOPs and saved replies, the latest version every time |
| Ticket changes | Status, priority, assignee and tags | Left to your agents, or set by your rules with the tidying add-on |
| Escalations | Up to the person asking | Your list of issue type to person, with a handoff note |
Checked in October 2026 on Gorgias's and the AI companies' own pages. These change often; we check yours on the free call.
The connection is the start. Your rules make it work for a team.
Your rules
Return windows, exchanges and damage steps written as one decision tree, applied the same way every time.
Roles
Agents get what they need for tickets. The support lead also sees the gap report.
Approvals
Refunds, credits and codes wait for the person you name.
Your voice
Your store's tone, greetings and sign-offs, the same on every reply.
Training
A pilot with two or three agents before your busy season, then the whole team.
Kept working
When your policies change for a sale or a holiday, we update them.
Where Gorgias fits. Most teams start with one package.
Setup typically takes 1–2 weeks per package, for a fixed price in writing, then monthly care, which every package needs: your servers maintained, security updates and fixes when your apps change. Nothing is built until you sign the plan.
Gorgias and AI. Straight answers.
Does Gorgias work with Claude or ChatGPT?
Gorgias documents its own connection for AI assistants, and as of October 2026 it's listed in Claude's directory. It can reply to customers, so for a team we set it up with drafts only, your policies and a person sending every reply.
Should we use Gorgias AI Agent or this?
They do different jobs. Gorgias AI Agent answers customers itself. Our setup helps your human agents answer by the book, with a person sending each reply. If you're unsure which fits, we'll help you decide on the free call.
Does it help during sales and holidays?
Drafts arrive with the order and the right policy already in them, so agents spend their time checking and sending. When your policies change for a sale, we update them so drafts follow the new rules.
See it work with your Gorgias. Book a free call.
Gorgias is a trademark of Gorgias, Inc. ChatGPT and Claude are trademarks of OpenAI and Anthropic. Figure Hawk is not affiliated with any of them.