ChatGPT and Claude Gmail connector, set up for teamsReplies drafted in Gmail.
Sent by a person.
Your team asks for a reply and finds it waiting in Gmail drafts, written from your policies, the customer’s order or the deal history. Nothing is sent until a person reads it and presses send.
Ask it like a colleague. Get an answer you can use.
“Draft a reply to this morning's email about a late delivery.”
You getA draft in the same thread: order status, the approved late-order wording and your sign-off.
“Has this customer emailed us about this before?”
You getPast tickets and how they were resolved.
“Write a follow-up to the prospect I met on Tuesday.”
You getA draft in your best rep's style, picking up what was discussed.
“Hand this one to whoever handles warranty claims.”
You getA handoff note to the right person, with the thread summed up.
“Which customer emails from yesterday still need an answer?”
You getUnanswered threads, oldest first, each with a draft ready (daily digest add-on).
“Turn how we handled that complaint into a policy.”
You getA draft SOP from the resolved case, for you to approve.
Example requests. Your team asks in its own words.
What it can look up. What it won't do on its own.
It can look up
It won't do on its own
Doesn't Gmail already work with ChatGPT or Claude?
Many apps now offer their own built-in connection to AI assistants, listed in ChatGPT and Claude as apps or connectors. One person switches it on, signs in, and their assistant can reach that one app.
As of October 2026, ChatGPT and Claude both have their own Gmail connection. Both can search and read your mail and draft replies, and both can now send: since June 2026 ChatGPT lets you choose to send from the chat, and Anthropic says Claude asks before each send by default, a check that Team and Enterprise owners can switch off. Google's own Gemini also helps write email inside Gmail on eligible plans.
A connection to the inbox is the easy half. The hard half is what goes in the reply: the right policy, the real order status and your wording, plus a clear rule that a person sends.
| Compared | Built-in connection | Set up for your team |
|---|---|---|
| Sending | Possible, with a confirmation that can be switched off | Drafts only. A person sends every email |
| What the reply is based on | Your inbox and whatever you paste in | Your SOPs, saved replies, orders and deal history |
| Tone | The assistant's own | Your greetings, sign-offs and words to avoid |
| Who uses it | Whoever connects their inbox | The people you choose, each with their own login |
Checked in October 2026 on Google's and the AI companies' own pages. These change often; we check yours on the free call.
The connection is the start. Your rules make it work for a team.
Your wording
Saved replies and SOPs in one library, so every draft starts from approved words.
Roles
You choose who gets each package, so one person can have support tools, sales tools or both. Each person signs in as themselves.
Approvals
Every email is a draft. Escalations go to the person you name.
Written-down rules
When to stop and hand off, what never to promise, and how to sign off.
Training
A session on your real threads, with a cheat sheet for each role.
Kept working
Your policies refresh every night. When Gmail changes, we keep it working.
Where Gmail fits. Most teams start with one package.
Setup typically takes 1–2 weeks per package, for a fixed price in writing, then monthly care, which every package needs: your servers maintained, security updates and fixes when your apps change. Nothing is built until you sign the plan.
Gmail and AI. Straight answers.
Can ChatGPT send emails from my Gmail?
As of October 2026, yes. ChatGPT can draft and, if you choose, send email from Gmail, and Claude can too, asking first by default. In our setup the assistant only drafts, and a person reads every email and presses send.
How do I connect Claude to Gmail?
You switch on Claude's Gmail connector and sign in with Google; on Team and Enterprise plans an owner turns it on first. That links one person to their own inbox. We set it up for the whole team, with your policies, roles and a rule that a person sends.
Does it work with a shared support inbox?
Yes. With our shared inbox add-on it works straight from the support inbox your team already shares, and every reply is still a draft until someone sends it.
See it work with your Gmail. Book a free call.
Gmail is a trademark of Google LLC. ChatGPT and Claude are trademarks of OpenAI and Anthropic. Figure Hawk is not affiliated with any of them.